Refund & Cancellation 
The Refund and Cancellation page outlines the rules and regulations. Before paying F4MG, please review the refund policy below.
The Client agrees to pay the instalment as per the F4MG fee schedule at the time of their registration. F4MG will retain the amount until it receives a reply from the relevant Registered Migration Agent and/or Legal Practitioner. If the relevant Migration Agent and/or Legal Practitioner does not take up the Client’s case, then F4MG will refund the full amount to the Client. If the relevant Migration Agent and/or Legal Practitioner agrees to take up the Client’s case, then F4MG will retain the amount for processing the application.
The service fees are only for documentation consultancy and collection advice fees and do not include air tickets to the Client’s respective destination, police clearance certificate(s), and health examination(s). All other relevant authorities’ fees must be borne by the Client at actuals. The service fees are not refundable regardless of the outcome of the Client’s application.
Consultation Payment: As the demand for a consultation service is very high, F4MG generally does not offer refunds for cancelled appointments. However, if F4MG is given more than 48 hours’ notice, they are happy to credit paid fees towards rescheduling another consultation at a suitable time and date. If the client wishes to seek a refund based on exceptional circumstances, the circumstances will be considered, and a refund will be considered on a case-by-case basis. Refunds will be made to the original mode of payment used. Refunds will not be given if the Client has changed their mind.
Professional Service Fee: When the Client engages F4MG to act on their behalf, F4MG provides a comprehensive and professional service. The team starts working on the Client’s case immediately, providing ongoing advice as per the requirements throughout the process. Due to the amount of research work carried out on respective cases from the time of registration, F4MG generally does not offer refunds on professional service fees. If the Client wishes to seek a refund based on exceptional circumstances, the circumstances will be taken into consideration, and a refund will be considered on a case-by-case basis. Refunds will not be given if the Client has changed their mind.
Refund requests that have been approved will be processed according to F4MG’s accounting cycle. The payment will be made using the same method that the Client used to make the payment. All refunds are made at F4MG’s discretion.
F4MG does not guarantee the completeness or accuracy of work, nor the handling of complaints or payments made to, but not limited to, authorised Registered Migration Agents (RMAs), Immigration Lawyers, Business Brokers, Financial Consultants, Certified Accountants, Management Consultants, Real Estate Brokers, Builders, etc. F4MG makes no representations regarding the suitability of these services for any specific purpose. For more details, please refer to F4MG’s Disclaimer statement.
If you have any questions or comments about the Refunds and Cancellation Policy as outlined above, you can contact us at: [email protected]
If you have any questions or comments about our Returns, Refunds and Cancellation Policy as outlined above, you can contact us at:
